Privacy Policy

1. Information We Collect

We collect information that you directly provide when using the ChallanMitra platform. This includes vehicle registration plates (entered for lookup simulations), contact info (name, email, phone number) when requesting legal support, and the message content of your inquiries.

2. How We Use Your Information

Your information is utilized solely to process assistance requests, respond to contact forms, send newsletter alerts (on approval), and provide status tracking. We do not sell or rent vehicle data to marketing companies.

3. Third Party Services

We work with verified motor vehicle legal advocates to represent and settle e-challans referred to traffic courts. We transfer your vehicle and contact details to these partners only with your explicit consent when requesting court assistance.

4. Data Security

We employ standard encryption protocols to safeguard your personal details and vehicle numbers. All files and forms submitted are transmitted securely via SSL.

5. Cookies & Tracking

We use browser storage (localStorage) and lightweight cookies to persist vehicle tracking records, active request statuses, and newsletter signups locally on your device for user experience improvements.

6. Your Rights

You have the right to inspect, modify, or request deletion of the contact logs we maintain. To assert these rights, contact us at the details below.

7. Contact Information

If you have questions about this privacy statement, please contact us at: support@challanmitra.com.